What seems simple on the surface is actually a deceptively complex process.
Insurance names in ERA (Remittance) files often differ from the names listed on a patient’s insurance card. Many patients carry multiple insurances. Medicare cross-over claims add more complexity. And sometimes, the ERA lacks a payer identification number altogether. These inconsistencies often result in ERAs not being clearly associated with a Primary insurance, making accurate matching difficult.
Populate has implemented a significantly enhanced ERA matching logic—one that reliably identifies Primary and Secondary ERAs, even in complex multi-payer scenarios. The result: more accurate patient billing, triggered at the right time.
But collecting dues later is only half the equation. What’s better is collecting when the patient is still in the practice.
Populate makes this easy with a simple yet powerful front-desk tool. In a single dialog, staff can collect payments for the current visit, settle past dues (partially or in full), and even take phased deposits for future surgeries or custom services—similar to a payment plan.
🎥 Watch the video to see how Populate helps practices collect revenue faster—without complicating workflows for staff.