Private practices face a persistent challenge: no-shows. Missed appointments and last-minute cancellations result in lost revenue, wasted time, and overworked staff. In fact, 13–27% of appointments are typically missed in small to mid-sized practices.
For years, the solution was to hire staff to manually call patients and remind them of upcoming appointments—a tedious task that drains time and energy.
Populate EMR takes a different approach.
We’re building the most advanced AI-powered EMR in the market—designed not only to support private practices but to elevate them. And our intelligent voice agent, Rachel, is one powerful example.
Rachel automatically calls patients, reminds them of their appointments, and interacts naturally—handling confirmations, cancellations, or rescheduling requests.
And she doesn’t stop there:
- Rachel speaks in the patient’s preferred language—ensuring clarity and comfort.
- She updates the appointment status in real time—marking it as Confirmed, Pending, or Reschedule Requested based on the conversation.
- Staff are looped in only when needed, freeing up valuable time.
There’s no extra app to install or dashboard to manage. Rachel is fully integrated into the Populate platform—just set it and let her do the work.
Why does this matter?
Because in a world where practices are stretched thin, every efficiency boost counts. Rachel reduces no-shows, prevents calendar gaps, and lifts administrative burden from the front desk.
Populate’s AI-first design is rewriting what an EMR can do. With tools like Rachel, we’re not just building software—we’re building the future of private practice care.
🧠 Watch the video below to learn more!